When an insecure know-it-all is told they are wrong about something, it plays into their insecurity, and their defences go up. Try leading questions instead, which work well with this type of person. With the second type of know-it-alls, it’s often best to let them have their say, and then try to offer up another opinion.
For instance, if your boss is a know-it-all, it may be best just to let them think what they’re going to think most of the time, so you don’t put your job in jeopardy. If the person is someone you’re close to, such as a partner or close friend, decide if the argument is really worth the potential hurt.
To show you’re listening, you can nod along to the conversation, and provide short summaries, such as “So what I hear you saying is. . . " When you take time to listen, the other person will believe that you care about what they think. [7] X Expert Source Maureen TaylorCommunications Coach Expert Interview. 6 March 2019.
Even simple questions, such as “Why do you say that?” can help you figure out what’s under the surface. [9] X Expert Source Maureen TaylorCommunications Coach Expert Interview. 6 March 2019.
For instance, you might say, “I understand what you’re saying. It’s an interesting point, but here’s what I think. . . " You could also say something like, “Thanks for helping me understand your side. I can see where you’re coming from. My point of view is a bit different. . . "
For example, instead of saying, “I am definitely right,” you could say, “Well, what I’ve read is this. . . " Instead of saying, “Here’s the right point of view. . . ,” you might say, “Maybe there’s another side to the story. . . "
You may find that asking a person leading questions is a better way to get them thinking in a different direction than a direct confrontation. For instance, you might say, “Oh, what makes you think that?” instead of “That sounds wrong to me. " Instead of “That’s not right at all,” you could say, “Have you ever thought about. . . ?”
If you feel yourself getting heated, take a moment to take a deep breath. It’s even a good idea to ask to come back to the discussion later, so you can continue when you’re both calm and collected. [13] X Research source Jacqueline Hellyer. Licensed Psychosexual Therapist. [14] X Expert Source Maureen TaylorCommunications Coach Expert Interview. 6 March 2019.
Uncross your arms and legs, and face the person with your body. Also, be sure to make eye contact, so the person knows you’re listening.
You could end with, “Well, I can see we’re not getting anywhere. I guess we’ll just have to agree to disagree. " You could also say, “I’m sorry to see we’re not getting any closer to agreeing on this subject. Maybe we can try again some other time. "
You could end with, “Well, I can see we’re not getting anywhere. I guess we’ll just have to agree to disagree. " You could also say, “I’m sorry to see we’re not getting any closer to agreeing on this subject. Maybe we can try again some other time. "