Some websites will require you to send a message to a customer service representative before they confirm cancellation. Be succinct and direct when you send your message.
The customer service number is usually found under “contact” information toward the bottom of the website. Be very polite. For example, say “please” and “thank you. ” If they say they can’t cancel the order, ask to speak with a supervisor.
The ad listing misrepresents the product. You found a cheaper price. The product is damaged or is not the exact product you ordered.
Under (United States) law, if you paid with a debit card, cash, or check, your money must be refunded within seven work days. If you purchased with a credit card, your money must be refunded within a billing cycle. [2] X Trustworthy Source USA. GOV Official website for the United States federal government Go to source
The seller materially changed the advertisement of the product. The seller misrepresented the product. You entered the wrong amount for your bid. This should be obvious. For instance, if the last bid was $200 and your winning bid was $2,000.
Scroll down to the “contact” tab on the webpage. It may be located toward the bottom of the page. If you have a long history of using the online auction site, let them know you are a loyal customer. Offer to pay a cancellation fee. Be polite. Say things like “please” and “thank you. ”
They may want you to pay any fees associated with them relisting their item. The seller may let you out of the sale if they think there weren’t enough bidders and the price of their item did not go high enough. In addition, they could also profit if you volunteer to pay them for the trouble of relisting the item.
Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order. Many companies will not allow you to cancel an order after it has shipped. [5] X Trustworthy Source USA. GOV Official website for the United States federal government Go to source
In the case that a product has already shipped, you may need to pay a fee and shipping cost of the product.
American Express has a very customer-oriented policy and will typically cancel a purchase at their cardholder’s request. Most Visa, MasterCard, and Discover cards may not cancel a purchase unless it was somehow fraudulent.
