Click here for more detailed instructions on installing iTunes. If you have macOS Catalina, skip this step.

If you’re connecting for the first time, you’ll be prompted to “Trust” the computer on the iPhone’s screen. On macOS Catalina, you can find your iPhone and iPhone backup in Finder.

Finder - Your iPhone will be listed on the Finder sidebar. It may take moment for the button to become clickable. iTunes 12 - A button for your device will appear at the top of the iTunes window. It may take moment for the button to become clickable. iTunes 11 - You can select your iPhone from the Devices drop-down menu in the upper-right corner of the iTunes window. iTunes 10 - Select your iPhone from the Devices section of the left sidebar.

Note: Finder and iTunes does not back up your movies, music, podcasts, or apps. These will need to be synced again if you restore your iPhone using the backup you create. [1] X Research source

The backup process will likely take a few minutes to complete. The backup file that is created cannot be opened, it can only be used to restore an iPhone. If you need to find something in the iPhone backup file, you’ll need to use a backup extractor.

The backup process will likely take a few minutes to complete. The backup file that is created cannot be opened, it can only be used to restore an iPhone. If you need to find something in the iPhone backup file, you’ll need to use a backup extractor.

Windows - \Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup. You can quickly open the AppData folder by pressing ⊞ Win+R and typing %appdata%. OS X - ~/Library/Application Support/MobileSync/Backup/. You can quickly access the Library folder by holding the ⌥ Opt key and clicking the Go menu.

Open the Device Manager in Windows and check that the “Apple Mobile Device USB Driver” is listed in the “Universal Serial Bus controllers” section. If it is listed, try connecting your iPhone to another USB port on the computer. If it isn’t listed, try uninstalling and reinstalling iTunes. Try putting your device into Recovery Mode before connecting it to your computer. This will force you to restore your iPhone, but it may get it to show up in iTunes.

On macOS Catalina, you can find your iPhone and iPhone backup in Finder.

If you have backed up different devices on your computer, you will be able to select from any of the available updates. Make sure to pick the one that you want to use.

If you have backed up different devices on your computer, you will be able to select from any of the available updates. Make sure to pick the one that you want to use.

You can monitor the restore process on the iPhone’s screen. A progress bar will indicate how much of the restore process has been completed.

You can monitor the restore process on the iPhone’s screen. A progress bar will indicate how much of the restore process has been completed.

Open the MobileSync folder containing your backup. You may need to close iTunes. Windows - C:\Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup. You can quickly open the AppData folder by pressing ⊞ Win+R and typing %appdata%. OS X - ~/Library/Application Support/MobileSync/Backup/. You can quickly access the Library folder by holding the ⌥ Opt key and clicking the Go menu. Copy the backup folders to your desktop. This may take a few minutes for them to transfer. Delete the folders in the Backup folder. Don’t worry, you have copies on your desktop. Open iTunes or Finder, click the iTunes/Finder or Edit menu, and select “Preferences”. If you don’t see the Edit menu, press Alt. Select the Devices tab, select the backups, and click Delete Backup. Close iTunes or Finder, move the folders from your desktop back into the Backups folder, and then restart iTunes. Try restoring your backup again.

Open the Device Manager in Windows and check that the “Apple Mobile Device USB Driver” is listed in the “Universal Serial Bus controllers” section. If it is listed, try connecting your iPhone to another USB port on the computer. If it isn’t listed, try uninstalling and reinstalling iTunes. Try putting your device into Recovery Mode before connecting it to your computer. This will force you to restore your iPhone, but it may get it to show up in iTunes.