This role requires you to be able to stay calm during stressful situations. Practice both your patience and your negotiating skills.
Usually, the front desk is open 24/7, and this is one of the biggest cons of this position. If you don’t feel like working in the middle of the night, the shifts can be quite unpleasant for you.
Take English and communications classes that will provide you with the ability to communicate effectively both verbally and in writing. Take math and finance classes so that you are prepared to handle payments and money. Look for opportunities to take hospitality courses. Many community colleges and online schools offer classes in travel, tourism, and hotel management.
Getting experience managing a front desk can make you a valuable candidate for hire. Remain on good terms with former employers so that they can provide you with a recommendation. Answer phones, greet customers, organize paper and computer files, and get experience managing multiple administrative functions. Maintain a network of contacts. Stay in contact with higher-ups and terminate your employment on good terms with your employer so that they can give you a personal reference when you ultimately apply to a hotel receptionist role.
Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers.
Learn how to use the Microsoft Office suite, including Word, Excel, Access and Outlook. Become familiar with creating a spreadsheet of data, as data entry will be a key part of your job. [5] X Research source
Be sure to proofread your document for spelling errors and be sure to use professional language throughout.
Drop off your resume at local hotels where you would like to work. Ask to speak to the manager and introduce yourself. This will give you a chance to demonstrate your professional and positive attitude.
Keep your cover letter limited to one typed page, as the employer has to read through many applications. Use positive and energetic language to convey your personality throughout.
Following the interview, send an email thanking the interviewer for taking the time to meet with you. Hopefully, you will hear back within a week or two with news that you got the job.
