For instance, working retail or even a call center job can help you develop these skills. Work on empathy by spending time with people who are different from you. Have conversations where you learn about them and what makes their lives unique. You can also try taking an acting class, as that makes you put yourself in other people’s shoes. [5] X Research source
When communicating, put the most important information first. List the rest of the information in chronological order if appropriate. Also, be concise and to the point; avoid adding extraneous details. The best way to improve your skills is to put these tactics to use in your daily life. Also, make sure you listen carefully when talking to people, and respond to what they’re saying instead of just continuing on with what you were saying.
Once you’re registered, you can set up a company and advertise your brokering services.
Also, tailor the application to the job as well, if you’re required to fill one out.
Add some deep breathing tricks to your daily routine. If you find yourself getting stressed, take just a moment or 2 to close your eyes. Breathe in deeply to the count of 4. Hold the breath for 4 counts, and then breathe out to the count of 4. Repeat a few times until you feel yourself calming down.
Make sure you know all your driver’s names to start. Also, when your drivers make a request or have a need, do your best to fulfill it or fix the issue to help keep them happy.
For instance, instead of saying, “I don’t know,” you can say, “I need to check with the technician to find that information for you. " Instead of “No, you can’t do that,” you could try, “That may not be the best option, but here’s something you can try instead. "
For instance, maybe you keep hearing drivers say things like “There never seems to be a plan when it comes to routes,” or “Why is there another change?” They are essentially saying that they want a better planned schedule, but they’re not coming out and saying it directly.
