Look at international carriers if you have an interest in traveling out of the country. Figure out if you want to work for a budget or luxury airline. The differences may include the destinations flown to and the comfort in the plane itself (seat size, leg room, tray table size). Find the size of the airline that will be best for you. Some airlines have tens of thousands of employees (United, Lufthansa, Qatar) while others, such as local carriers, can be quite small. The larger airlines usually fly to more destinations and tend to have international routes, but smaller airlines can offer a more “family feel” and can give you the opportunity to check-in repeat customers and make friends. [1] X Research source Research any specific airlines that you may have a set interest in.
These basic requirements may differ from airline to airline so be sure to read all job positions carefully.
Go to your local airport and watch the exchanges between the customer and the ticket service agent. Jot down any notes you find helpful and observe what the agent does in a stressful situation. If you are traveling by plane, observe the gate agent at the gate itself while waiting for the flight to board. Look closely at any interaction they have with passengers and if they are free, go ask them for any tips on the position. Roleplay with your friends some customer-airline gate agent interactions.
Make sure your resume is catered as best it can be to the airline gate agent position. If you are applying in person, be respectful and dress in a business casual manner. Convey your experience and interests clearly in your cover letter.
What makes you interested in this position? What are your strengths? What are your weaknesses? Explain a time where you had to use customer service skills.
